When you share your email address with us, in any manner, you are expressly opting-in to receiving Second Step e-newsletters and personal emails from our staff. We’ll be sending you our monthly (or more frequent) email newsletters, including the latest news about our events and new products, plus advance notice of occasional sales. Your opt-in to receipt of these emails, and your consent to receive information, is expressly allowed when you submit any request for contact or information from our website, or when you submit your email address to us directly, or provide your email address to us telephonically. Your opt-in allows us express permission to email you.
You are free to unsubscribe or opt-out of our e-newsletters at any time by clicking the SafeUnsubscribe link at the bottom of every company marketing email, or by directly emailing us at [email protected], asking to be unsubscribed from all future marketing emails. Opting out will not preclude individual representatives from Second Step, Inc. from communicating with you directly via email in order to respond to your requests for information, or to conduct any other business with you, as necessary.
Second Step cares about your privacy. For this reason, we collect and use personal data only as it might be needed for us to deliver to you our world-class products. Your personal data includes information such as:
Other data collected that could directly or indirectly identify you
If at any time you have questions about our practices or any of your rights described below, or need to update your personal information, you may contact us at [email protected] This inbox is actively monitored and managed so that we can deliver an experience that you can confidently trust.
What information do we collect?
Much of what you likely consider personal data is collected directly from you when you:
Purchase any of our Products (ex: billing information, including name, address, telephone number, email address, credit card number and information);
Request assistance from our customer support team (ex: phone number);
Complete contact forms or request newsletters or other information from us (ex: email); or
Participate in promotions and surveys, or otherwise participate in activities we promote that might require information about you
We also collect additional information when delivering our products and customer services to you to ensure necessary and optimal performance. These methods of collection may not be as obvious to you, so we wanted to highlight and explain below a bit more about what these might be and how they work:
Account related information is collected in association with your use of our products, such as account number, purchases, information requests, and customer service requests and notes or details explaining what you asked for and how we responded.
Cookies and similar technologies on our websites and our mobile applications allow us to track your browsing behavior, links clicked, items purchased, your device type, and to collect various data, including analytics, about how you use and interact with our Services. This allows us to provide you with more relevant product offerings, a better experience on our sites and mobile applications, and to collect, analyze and improve the performance of our products and customer services. We may also collect your location (IP address) so that we can personalize our services.
Data about Usage of Services is automatically collected when you use and interact with our services, including metadata, log files, cookie/device IDs and location information. This information includes specific data about your interactions with the features, content and links (including those of third-parties, such as social media plugins) contained within the services, Internet Protocol (IP) address, browser type and settings, the date and time the services were used, information about browser configuration and plugins, language preferences and cookie data, information about devices accessing the services, including type of device, what operating system is used, device settings, application IDs, unique device identifiers and error data, and some of this data collected might be capable of and be used to approximate your location.
Supplemented Data may be received about you from other sources, including publicly available databases or third parties, in which case we may combine this data with information we already have about you so that we can update, expand and analyze the accuracy of our records, identify new customers, and provide products and services that may be of interest to you. If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.
How we utilize information.
We use information about you to deliver, improve, update and enhance the products and services we provide to you. For example, we use information about you to send company e-newsletters with information targeted to your identified interest area, to deliver our products (including websites and mobile applications), and detect and prevent fraud and abuse.
We strongly believe in both minimizing the data we collect and limiting its use and purpose to only that (1) for which we have been given permission, (2) as necessary to deliver the products you purchase, or (3) as we might be required or permitted for legal compliance or other lawful purposes. These uses include:
Delivering, improving, updating and enhancing the products and services we provide to you. We collect various information relating to your purchase, use and/or interactions with our products and services. We utilize this information to:
Improve and optimize the operation and performance of our services (again, including our websites and mobile applications)
Diagnose problems with and identify any security risks, errors, or needed enhancements to the services
Detect and prevent fraud and abuse of our services and systems
Collecting aggregate statistics about use of the services
Understand and analyze how you use our services and what products and services are most relevant to you
Often, much of the data collected is aggregated or statistical data about how individuals use our services, and is not linked to any personal data, but to the extent it is itself personal data, or is linked or linkable to personal data, we treat it accordingly.
Sharing with trusted third parties.
We may share your personal data with third parties with which we have partnered to allow you to integrate their services into our own services, and with trusted third party service providers as necessary for them to perform services on our behalf, such as:
Processing credit card payments
Conducting contests or surveys
Performing analysis of our products and services and customers demographics
Communicating with you, such as by way email or survey delivery
Customer relationship management
We only share your personal data as necessary for any third party to provide the services as requested or as needed on our behalf. These third parties (and any subcontractors) are subject to strict data processing terms and conditions and are prohibited from utilizing, sharing or retaining your personal data for any purpose other than as they have been specifically contracted for (or without your consent).
Communicating with you. We may contact you directly or through a third party service provider regarding products or services you have signed up or purchased from us, such as necessary to deliver transactional or service related communications. We may also contact you with offers for additional services we think you’ll find valuable if you give us consent, or where allowed based upon legitimate interests. You don’t need to provide consent as a condition to purchase our goods or services. These contacts may include:
Text (SMS) messages
You may also update your subscription preferences with respect to receiving communications from us and/or our partners by emailing us at [email protected], replying “unsubscribe” to the staff person who has emailed you, or by clicking the SafeUnsubscribe link at the bottom of every company email.
Compliance with legal, regulatory and law enforcement requests. We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (such as subpoena requests), to protect our property and rights or the property and rights of a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal or unethical.
To the extent we are legally permitted to do so, we will take reasonable steps to notify you in the event that we are required to provide your personal information to third parties as part of legal process. We will also share your information to the extent necessary to comply with ICANN or any ccTLD rules, regulations and policies when you register a domain name with us.
Website analytics. We use multiple web analytics tools provided by service partners such as Google Analytics, Bing, Yahoo, and Facebook to collect information about how you interact with our website or mobile applications, including what pages you visit, what site you visited prior to visiting our website, how much time you spend on each page, what operating system and web browser you use and network and IP information. We use the information provided by these tools to improve our services. These tools place persistent cookies in your browser to identify you as a unique user the next time you visit our website. Each cookie cannot be used by anyone other than the service provider (ex: Google for Google Analytics). The information collected from the cookie may be transmitted to and stored by these service partners on servers in a country other than the country in which you reside. Though information collected does not include personal data such as name, address, billing information, etc., the information collected is used and shared by these service providers in accordance with their individual privacy policies. You can control the technologies we use by by utilizing settings in your browser or third-party tools, such as Disconnect, Ghostery and others.
Targeted advertisements. Targeted ads or interest-based offers may be presented to you based on your activities on our webpages, and other websites, and based on your visit to our website. These offers may display as varying product banners presented to you while browsing. We also partner with third parties to manage our advertising on our webpages and other websites. Our third party partners may use technologies such as cookies to gather information about such activities in order to provide you with advertising based upon your browsing activities and interests, and to measure advertising effectiveness.
How we secure, store and retain your data.
We follow generally accepted standards to store and protect the personal data we collect, both during transmission and once received and stored, including utilization of encryption where appropriate. Personal data is only used by us to help provide you more targeted information you request about our products. This data is used only internally to satisfy your interest areas, it is never shared or sold to any other entity.
We retain personal data only for as long as necessary to provide the products or services you have requested and thereafter for a variety of legitimate legal or business purposes. These might include retention periods:
mandated by law, contract or similar obligations applicable to our business operations;
for preserving, resolving, defending or enforcing our legal/contractual rights; or
needed to maintain adequate and accurate business and financial records
If you make a request to delete your personal data and that data is necessary for the products you have purchased, the request will be honored only to the extent it is no longer necessary for any products purchased or required for our legitimate business purposes or legal or contractual record keeping requirements.
If you have any questions about the security or retention of your personal data, you can contact us at [email protected].
‘Do Not Track’ notifications.
Some browsers allow you to automatically notify websites you visit not to track you using a “Do Not Track” signal. There is no consensus among industry participants as to what “Do Not Track” means in this context. Like many websites and online services, we currently do not alter our practices when we receive a “Do Not Track” signal from a visitor’s browser. To find out more about “Do Not Track,” you may wish to visit www.allaboutdnt.com.
Our Products are available for purchase only for those over the age of 18. Our products and services are not targeted to, intended to be consumed by or designed to entice individuals under the age of 18. If you know of or have reason to believe anyone under the age of 18 has provided us with any personal data, please contact us.
By Mail: Second Step, Inc., P.O. Box 565, Anna Maria FL 34216-0565, USA
By Phone: (877) 299-7837
We will respond to all requests, inquiries or concerns within thirty (30) days.